Here at rAVe EUROPE we’ve been a big supporter of stepping towards the future by learning to sell services… No, not those break-&-fix services from the1980s…the new digital, in-the-cloud services the kind that end with the letters “…aaS.” (Yes, we know what that sounds like...)
At ISE 2016, we saw Ihjii. (No, we don't know what that sounds like. We had to ask. It's pronounced eye-hee-jee.)
Ihjii provide cloud-based SaaS solutions that let systems integrators cost-effectively deliver remote network management services to their clients. These solutions not only allow for efficient management of the network and devices that make up the Internet of Things (IoT) inside the modern home and office, they also enable resellers to create a recurring revenue stream for their business by reducing (or eliminating) unnecessary site visits.
At ISE 2016, Ihiji executives including founders CEO Stuart Rench and VP of Technology Michael Maniscalco were in the Control4 stand launching Ihiji ServiceManager.
This offering earlier won a CEDIA Manufacturers Excellence Award for Best New Product and multiple other awards at its US debut last fall. Ihiji is being represented in the UK by Habitech.
“As we regularly on-board new integrators and work with existing Ihiji dealers on making their businesses more productive with the Ihiji Invision remote network management platform, we’ve learned a lot about what has been holding them back from executing potentially profitable recurring monthly revenue service plans,” says Ihiji CEO Stuart Rench.
Ihiji says it learned that most integration firms…
- felt they did not have a consistent method for creating service contracts
- had no contact system to determine which clients are covered for various levels of service
- did not know how to track prospects or trouble tickets
- did not have an effective method for sending monthly bill
- had no centralized place for all customer and site data or a centralized document repository.
Rench says, “Ihiji ServiceManager addresses those barriers to entry for integrators, opening up the platform for use by any technology company that delivers monthly services to their clients.”
In response to these hurdles, Ihiji ServiceManager allows integrators to set up and store service-plan information and data on all clients and sites and access it through a single, cloud-based system. The tool also helps integrators with existing service businesses to streamline and amplify their efforts.
IhijiServiceManager gives integrators and their team members everything they need to run successful and profitable support service businesses, including: Contact management, Service plan management, RMR billing, and Technical support tracking.
Ihiji ServiceManager also helps manage and track service level agreements, device and network documentation, recent client activity, ticketing, passwords and customer contact information, and even contains a centralized service documentation repository, which might contain files such as installation notes and CAD designs.
The document repository itself is an important part of a technology provider’s institutional knowledge because they traditionally disappear along with a technician that leaves the company.
“Ihiji ServiceManager is a new SaaS solution that enables business owners to improve and profitably expand their businesses while significantly reducing the operational headaches associated with running a services business,” adds Rench. “Best of all, at the end of every single month, firms utilizing Ihiji ServiceManager get paid for their hard work.”
Ihiji expects integrators to benefit from improved network performance and uptime, along with fewer service andsupport concerns.